At Betnjet Casino, we highly value the security and efficiency of your financial transactions. This policy outlines the rules, procedures, and conditions that apply to depositing funds into your account and withdrawing your winnings.
1. Deposits
- Payment Methods: We accept a variety of payment methods, including credit cards (Visa/Mastercard), e-wallets, bank transfers, and selected cryptocurrencies.
- Ownership: You may only make deposits using a payment method registered in your own legal name. Third-party deposits (such as from family members or friends) are not accepted and may lead to account closure.
- Minimum Deposit: The minimum deposit amount is generally €20, unless otherwise stated in the cashier depending on the chosen method.
- Processing Time: Most deposits are processed instantly, allowing you to start playing right away. With bank transfers or specific crypto networks, there may be some delay.
2. Withdrawals / Payouts
- Withdrawal Method: Where possible, withdrawals must be refunded to the same payment method used for the initial deposit (Closed Loop Policy).
- Minimum Withdrawal: The minimum withdrawal amount is €20 for most methods. For traditional bank transfers, this amount may be higher.
- Processing Time: We aim to review and approve all withdrawal requests within 24 to 48 hours. Once a withdrawal is approved, the arrival time depends on your chosen payment provider (crypto/e-wallets are usually instant, bank transfers take 1-3 business days).
- Withdrawal Limits: Standard withdrawal limits are €5,000 per week and €20,000 per month. VIP players may be eligible for increased limits.
3. Verification and KYC (Know Your Customer)
To comply with international regulations and prevent fraud, we are required to verify the identity of our players before we can process payouts.
- You may be asked to provide KYC documents at any time. This is mandatory, at a minimum, for cumulative withdrawals exceeding €2,000.
- Requested documents may include: a valid proof of identity (passport/ID card), a recent proof of address (such as a utility bill, no older than 3 months), and proof of the payment method used.
- Failure to provide the requested documents, or providing incorrect ones, will result in the delay or cancellation of your withdrawal.
4. Anti-Money Laundering (AML Policy)
Betnjet employs strict procedures to combat money laundering. An important rule here is the "Wagering Requirement" for deposits:
- All deposited amounts must be fully wagered at least once (1x) in the casino before a withdrawal can be requested.
- If you request a withdrawal without having wagered your deposit(s), we reserve the right to cancel the withdrawal or charge administrative fees (up to 10%).
5. Fees and Taxes
- Betnjet Casino does not charge any fees for deposits or withdrawals itself, unless you violate the AML rules as described above.
- Please note that your bank, e-wallet provider, or crypto exchange may apply their own transaction fees or exchange rate fees. These are beyond our responsibility.
- You are solely responsible for reporting and paying any taxes due on your winnings in your jurisdiction.