At Betnjet Casino, we want our players to have fun and enjoy their gaming experience. Gambling should always be viewed as a form of entertainment and not as a way to make money or pay off debts. We are committed to promoting responsible gambling and providing a safe, secure, and controlled environment for our players.
1. Protection of Minors
It is illegal for anyone under the age of 18 (or the legal age of majority in your jurisdiction) to open an account or gamble at Betnjet Casino. We take our responsibilities in this regard very seriously and carry out age verification checks on all customers.
If you share your computer or mobile device with minors, we strongly recommend using internet filtering software to prevent underage access to our site. Examples include:
- NetNanny
- CyberPatrol
- CyberSitter
2. Setting Limits
To help you stay in control of your gambling, we offer several tools that allow you to manage the time and money you spend on our platform. These can be configured directly from your account dashboard or by contacting our support team.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit. Once this limit is reached, you will not be able to deposit any further funds until the specified period has passed. Decreasing your limit takes effect immediately, while requests to increase or remove a limit will be subject to a 24-hour "cooling-off" period.
Loss Limits
To ensure you do not lose more than you can afford, you can set a limit on the amount of money you are willing to lose over a day, week, or month.
Session Limits
Session limits allow you to control the amount of time you spend logged into your account. Once your time is up, you will be automatically logged out and unable to play until the next session window.
3. Reality Checks
To help you keep track of the time you have spent playing, you can set up a "Reality Check" alert. A pop-up message will appear on your screen at intervals of your choosing (e.g., every 30 or 60 minutes) to remind you of how long you have been playing and display your net wins/losses for that session.
4. Take a Break and Self-Exclusion
If you feel that gambling is starting to negatively impact your life, it may be time to take a break.
- Time-Out (Take a Break): You can suspend your account for a short period, ranging from 24 hours up to 6 weeks. During this time, you will not be able to log in or play.
- Self-Exclusion: For a longer break, you can choose to self-exclude from our services for a period of 6 months to 5 years (or permanently). We will close your account, return any remaining balance to you, and take all reasonable steps to prevent you from reopening your account or receiving marketing materials.
5. Recognizing a Gambling Problem
If you are unsure whether your gambling is becoming a problem, ask yourself the following questions:
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone?
- Have you ever lied to cover up the amount of money or time you spend gambling?
- Have others criticized your gambling habits?
- Do you feel depressed or even suicidal because of your gambling?
If you answered "yes" to any of these questions, it may be a sign that you have a gambling problem. We strongly encourage you to seek professional help.
6. Seeking Professional Help
If you feel you have a problem with gambling, there are numerous organizations that provide free, confidential advice and support. We recommend reaching out to:
Our dedicated customer support team is trained in responsible gambling and is available 24/7 to assist you. If you need help setting limits or have any concerns, please contact us via Live Chat or email.